Amazon Connect
Amazon Lex V2
Q in Connect
Bedrock
Lambda
Kinesis
Salesforce CTI
Terraform
WebRTC
Asterisk
Amazon Connect
Amazon Lex V2
Q in Connect
Bedrock
Lambda
Kinesis
Salesforce CTI
Terraform
WebRTC
Asterisk
02 · The practice
I architect the boring middle, the bit between hello and resolved.
03 · Selected work
Selected projects, the constraints, the decisions, what happened.
Purple Cow Internet · ISP · Halifax, Canada
AI agent as first line of defence on SMS.
Lex + Bedrock AI agent handles billing, account actions, and troubleshooting before any human gets involved. MCP-server integration for backend actions. Full context passed on escalation via Connect Views.
5→100%
Traffic · pilot to full scale
42→8min
AHT · fixed & confirmed by AWS
Purple Cow Internet · AWS Serverless
DrBalcony · Los Angeles, US
Connect + Salesforce CTI
Screen pop, contact sync, click-to-dial, case creation. Custom routing by Account Manager ownership. ElevenLabs Voice AI integrated for real-time customer data during calls via MCP backend.
IAM
Secrets Manager · secure auth
Real projects. Real constraints.
— Details on request
Kinesis · Lambda · DynamoDB
Missed call tracking
Real-time CTR processing → Salesforce notify
Aer Lingus
Production Connect platform · Dublin
Amach · Ireland · via client Aer Lingus
Purple Cow Internet · all five channels
Voice, SMS, email, chat, tasks, one environment
5 ch
Channels in production
● 04 · Offstage / Six strings
Tuesday nights, the guitar wins.
Same desk, twelve hours later. Code shuts down, the amp comes on. It's the only hour of the day with a tempo I don't get to set, and that's the whole point.
FATEMINIA · STUDIO
ON AIR
OUTPUT · LIVE
LOUDNESS
how loud
GRIT
how dirty
ROOM
how spacious
FEEL
how it lands
— ch.1 · clean
— ch.2 overdrive
TUE · 21:14
Little Wing
— Jimi Hendrix · 1967
02:1402:24
→ Same hands, different problem
● 04 · Offstage / Eyes up
Sunday mornings, the drone is up.
Mostly coastal cliffs and open landscapes. Flight logs live next to commit logs. Both teach you something about wind.
FLIGHT LOG · 048
LIVE
SECTOR · ENO-7C / DOVER
SCALE 1:5,000
Altitude
87 m
Speed
14 kts
Battery
68%
Heading
228°
→ DJI Mini 5 Pro
→ Coastal and landscapes
→ 142 logged flights
● 05 · Across the wire / Six timezones
The pager is set to your timezone.
Contact centers don't sleep, neither does the work. I've worked across these timezones and adjust my hours to wherever the team sits. Standups at dawn, deploys at midnight, calls that bookend the same calendar day.
→ US · UK · CA · IE · TR · AE
→ ±9 hours of overlap
→ Remote · Worldwide
● 05 · Across the wire / Three tongues
Hello, in three tongues.
Mother tongue is Persian; daily driver is English; Turkish learned on the ground, somewhere between Istanbul standups and çay-pause negotiations.
Hello, I'm Amin.
— /heˈloʊ/
Englishprofessional
A good contact center, like a good solo, sounds inevitable
only in hindsight.
only in hindsight.
— Note to self, ~14,000 ft above the channel